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Dunsleyheat - Terms and Conditions

Please read these terms carefully – regarding the use of this website.

Use of this website is subject to these terms, and by using the website you show your agreement to such terms.  

If you do not accept our terms, please do not use the website. 

  • By proceeding with access to our website, you are deemed to have accepted these terms.
  • This website, and the information contained on it, is not directed at, or intended for distribution to or use by, any person or entity who is a citizen, resident of, or located in, any jurisdiction where such distribution, publication, availability or use would be contrary to applicable law or regulation or which would subject Dunsleyheat Limited to any registration or licensing requirement within such jurisdiction.
  • This website is for consumer use only and only use which is not contrary to any applicable law or regulation.
  • You must not knowingly request, receive, make use of, or pass on any information or data derived from or accessible via this website for any commercial purpose.
  • By using the website you acknowledge that you are responsible for making all arrangements necessary for you to have access to the website.
  • You are also responsible for ensuring that all persons who access the website through your internet connection are aware of these terms and they comply with them.
  • We do not accept any liability for any errors or omissions.
  • If you are in any doubt as to the validity of information contained within these pages, then please contact us to seek verification.
Accuracy of information
  • All information or advice provided as part of this website is intended to be general in nature and you should not rely on it in connection with the making of any decision.
  • The information, including prices, and details, of products and services, and any offers, included in this website, are subject to change at any time without notice. In the event that such change takes place we shall not be liable to you in any way whatsoever.
  • We try to ensure that all the information provided as part of this website is correct at the time of inclusion on the website but does not represent that the information contained in this website is accurate, comprehensive, verified or complete, makes no representation or warranty as to the currency, adequacy or suitability, and shall accept no liability for the accuracy or completeness of the information contained in this website or for any reliance placed by any person on the information.
  • The information on this website is provided purely for information and does not constitute or form part of any offer or invitation to sell or issue, or any solicitation of any offer to purchase or subscribe for, any securities in Dunsleyheat Limited or any other company, nor shall it (or any part of it) or the fact of its distribution, form the basis of, or be relied on in connection with or act as any inducement to enter into, any contract or commitment whatsoever with respect to any such purchase or subscription.
  • All products and services are subject to availability and we give no guarantee in this regard.
  • The company advertising the products or services concerned may accept or reject your offer at its sole discretion.
Additional terms
  • Additional terms which vary or supplement these terms may apply.
  • If you apply for any product or service detailed on this website, these terms and conditions should be read in conjunction with any other terms and conditions which relate to any such product and service and, in the event of any contradiction between these terms and conditions and the specific terms and conditions relating to such product or service, the latter shall prevail.
  • For the purpose of these terms and conditions, product(s) and service(s) shall include, without limitation, any insurance or financial services.
Copyright, trademark and intellectual property rights
  • All materials presented on this website, unless specifically indicated otherwise, is under copyright to Dunsleyheat Limited or its licensors.
  • The contents of this website are freely downloadable for browsing purposes only and may not be reproduced in whole or in part or otherwise made available without the prior written consent of the company.
  • In addition, none of the materials on this website may be copied, altered in any way, or transmitted or distributed to any other party without the prior express written permission of the company.
  • Linked websites, whether permitted or not, do not have any implied affiliation with this website.
  • All other Intellectual Property Rights (including, without limitation, unregistered trade marks, trade names and logos, all database rights, rights in designs, rights in know-how, patents and rights in inventions (in all cases whether registered or unregistered and including all rights to apply for registration) and all other intellectual or industrial property rights in any jurisdiction) in any information, content, materials, data or processes contained in or to this website belong to Dunsleyheat Limited.
  • All rights of Dunsleyheat Limited in such Intellectual Property Rights are hereby reserved.

While Dunsleheat have taken care in the preparation of the contents of this website, this website and the information, names, images, pictures, logos, icons regarding or relating to Dunsleyheat, or the products and services of the same (or to third party products and services), are provided on an 'as is' basis without any representation or endorsement being made, and without any warranty of any kind, whether express or implied, including but not limited to, any implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

  • To the extent permitted by law, all such terms and warranties are hereby excluded.
  • In no event will Dunsleyheat Limited be liable for any losses sustained and arising out of or in connection with use of this website including, without limitation, loss of profits, loss of data or loss of goodwill (in all these cases whether direct or indirect) nor any indirect, economic, consequential or special loss.
  • Dunsleyheat Limited does not warrant that the functions or materials accessible from or contained in this website will be uninterrupted or error free, that defects will be corrected or that this website or the server that makes it available are virus or bug free or represent the full functionality, accuracy, reliability of the materials.
  • If any of these terms and conditions (or any terms and conditions relating to a product or service referred to in this website) should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which such terms and conditions are intended to be effective, then to the extent of such illegality, invalidity or unenforceability, and in relation to such state or country only, such terms or condition shall be deleted and severed from the rest of the relevant terms and conditions and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable.
  • Nothing in these terms and conditions shall exclude Dunsleyheat Limited's liability for death or personal injury resulting from the negligence.

We reserve the right to change these terms and conditions at any time, without notice to you, by posting changes on the website. 

  • It is your responsibility to review the website terms and conditions regularly to ensure you are aware of the latest terms and conditions.
  • Your use of this website after a change has been posted will be deemed to signify your acceptance of the modified terms and conditions.
  • We recommend that you print off and retain for your records a copy of these terms and conditions from time to time and a copy of any terms and conditions relating to any product or service which you apply for online, together with any related application form completed and submitted.
  • Any amendment to terms and conditions must be agreed in writing by us, or, if appropriate, by the relevant company with whom you contract.
External links
  • We are not responsible for the content of external websites.
  • We do not produce or maintain these websites, and therefore will accept no responsibility or liability in respect of the material on any such websites.
  • By allowing links with third party websites Dunsleyheat Limited does not intend to solicit business or offer any security to any person in any country, directly or indirectly.
  • Unless otherwise specified, the products and services described in this website are available only to UK residents.
  • The information on this website is not directed at anyone other than UK residents and applications from others will, unless otherwise stated, not be accepted.
  • The information and other materials contained in this website may not satisfy the laws of any other country and those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.
  • The phone numbers provided only apply to phone calls made from within the UK.
  • These terms and conditions and any terms and conditions relating to products or services described in this website shall be governed by and construed in accordance with the laws of England and Wales.
  • Disputes arising in relation to the same shall, unless otherwise expressly agreed, be subject to the exclusive jurisdiction of the courts of England and Wales.
Ownership of website
  • This website is the property of Dunsleyheat Ltd.
  • Registered office: Bridge Mills, Huddersfield rd, Holmfirth, West Yorkshire, HD9 3TW.
  • Registered in England with company number 1858931
How we use cookies

We use cookies to make sure you get the best experience from your visit. As well as enabling certain features to work better, cookies also let us collect feedback and information about how you’ve used the site — so we can keep improving it for you. By visiting and using this site, you agree to our use of cookies and other similar technologies.

The 3 types of cookie we use on our site:

  1. Strictly necessary cookies

    These cookies are essential — without them you might not be able to get the information or service you've asked for. They're needed for things like logging whether you see error messages – so we can make improvements and fix bugs..

  2. Personalisation and testing cookies

    These cookies remember choices you've made to personalise the site, or are used by us to test site content and functionality with different groups of visitors. They may remember where you are in the site so you can get tailored information, or changes you've made to help you browse, such as increasing the text size. For instance, if you ask for services based on your location, we sometimes store a cookie — meaning that next time you visit, you won't have to tell us where you are again.

  3. Analytics and measurement cookies

    We use several technologies to understand how visitors use our website or app. These help us to identify areas for improvement. This data is kept secure and we only record what's typed into forms if really necessary. The rest of the time it's not visible.

    Other reporting tools we use support our efforts to prevent fraud and the abuse of our services; these also employ cookies.

    Tools we use for analytics and measurement include: Google Analytics.

Dunsleyheat - Quality Policy

The purpose of the Quality management system is to ensure that the services provided to its customers consistently meet or exceed their expectations. The company operates a system that regularly evaluates its processes and customer needs, and has set quantifiable objectives with plans in place to ensure that they are reviewed year on year for improvement.

It is the policy of dunsley Heat to maintain, on a continual basis, an effectively managed Quality Assurance programme, which will assure customers that the services supplied conform to the laid down procedures or disciplines of the company, and which will ensure that the customers needs and expectations are fully met.

The management of the company is firmly commited to the systems, procedures and controls, and the total participation of all personnel is mandatory.

The Director is entrusted with the authority and responsibility for the control of the Quality and to ensure that all legal and regulatory requirements are met such as Health & Safety at work.

Company management personnel cannot be over-ruled on matters of Quality, and in case of differences of opinion on Quality matters, have the responsibilty to refer such items to the Director or his representation for resolution.

This policy of Quality Assurance is in place to ensure that the overall organisational objectives of the company are met. The objectives of this company are to ensure that the best possible services are supplied to the company's valued clients, and that the company is able to meet customer needs and requirements as effectively and efficiently as possible.

One organisational objective is to ensure that all requirements of the documented management system that meets the requirements of ISO 9001: 2015 are performed in a managed methodical way. It is also ensured that the system is fully understood and implemented correctly throughout the company.

It is the intention of the Directors that this policy along with all other policies will be reviewed on an annual basis at the management review meeting.

Signed Robert Broadbent

Date of issue: 27/06/2017
Version 2


Dunsleyheat - Privacy Policy

In accordance with the General Data Protection Regulations (GDPR) we are committed to protecting your personal data.

What information do we collect about you?
We collect personal information about you when you place an order for products or services. We also collect information when you voluntarily fill out a form, telephone us or ask for a quotation.

You may be asked for your name, email address, mailing address, phone number, mobile telephone number, and credit card information.

When applying for a credit account we ask for additional information including company information, additional contact details, the name and address of your bank, account number, sort code and the names and addresses of references.

We sometimes ask for personal identification documents from you to validate shipping addresses to combat fraud. You can always refuse to supply personal identification documents except that it may prevent you from purchasing products. We process personal data for several purposes including the maintenance of credit and cash sales accounts, the provision of product details and pricing changes.
We may operate CCTV to monitor our premises therefor your image, vehicle and registration number may be captured and stored for up to 30 days.

How will we use and keep the information about you?
We do not sell or pass your personal information to third parties other than as set out in the paragraphs below or unless it is strictly necessary to deliver the products and services ordered or used by you. For example, your information will be passed to a credit card company to validate your credit card details and obtain payment when you buy a product or service. Another example would be when your name, email address and postal address is passed to our courier service to enable the product to be delivered, and for you to be updated with text messages and emails for parcel tracking.

We may use your information for a number of purposes which include: processing your orders and managing and administering your account; delivering any services, products or information requested by you; responding to complaints or account enquiries; administering debt recoveries; verifying your identity when required.

We do use your information collected from the website to personalise your repeat visits to our website. In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.

We may use your information to create tailored advertising campaigns through search engines and social media channels such as Google, Facebook, YouTube and Instagram. You can turn off these advertisements using the privacy controls within these platforms.

We may pass your information to third party technology partners to provide us with statistical information and marketing reports. This data is kept securely at all times and is not used for any other purpose.

Personal data processed is kept by us for as long as it is considered necessary for the purpose for which it was collected. Including as required by applicable law or regulation.
In the absence of specific legal, regulatory or contractual requirements, our retention policy period for records and other documentary evidence created in the provision of services is 7 years.

Marketing Communication
Cookies are text files placed on your computer to collect standard internet log information and visitor information. This information is used to track visitor use of the website and to personalise your experience on repeat visits and to compile statistical reports on website activity.

The data recorded from cookies on our website includes, but is not limited to: information about your computer type; browser type; technical information; duration of visit; location of your computer; and your operating system.

You can set your browser not to accept cookies or remove existing cookies but this may result in some functions of the website not working as a result. Visit for more information.

Disclosing Personal Information
We may disclose your personal information to any of our staff, agents or suppliers where it would be reasonable to do so. We may be legally obliged to disclose your personal information:
                  To the extent that we are required to do so by law
                  In connection with any ongoing or prospective legal proceedings
In order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
To any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information.

Removing your data
You have a right to have your date removed. You can do this by emailing Please allow 48 hours for us to remove your details from our system. If you have purchased a product or service from us then we do have the legal right to keep this data for accounting purposes for as long as necessary after which time data will be removed or shredded.

How to contact us;
Please contact us if you have any questions about our privacy policy or information held about you. You can email us at or write to us at:
Dunsley Heat Ltd
Bridge Mills
Huddersfield rd
West Yorkshire



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